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Frequently asked questions
Category Questions
Contact With Us
- +44 0151 909 4669
- info@cacp.co.uk
Selecting the right system for me
CACP designs and runs camera-based systems for barrier-free parking management using ANPR/Automatic Number Plate Recognition. Our solutions automatically identify number plates, allow digital analysis of parking space use, and significantly reduce administrative work for our clients.
CACP has over 7 years of experience, is publicly listed, and uses advanced camera-based ANPR/Automatic Number Plate Recognition technology. We provide efficient, transparent, and trustworthy parking management from a single, reliable source.
Our solutions are perfect for parking areas at hotels, restaurants, gyms, retailers, and public institutions.
Yes, of course. The landowner decides the rules they want to apply to their car park. Smart Parking uses its technology to help ensure compliance with the set and agreed rules. For example, the first two hours can be free, with paid parking thereafter.
Yes, of course. Smart Parking can install payment machines, organise monthly permit parking, and implement fair parking rules to improve car turnover and support nearby businesses.
CACP uses various tools to prevent misuse. The primary tool is ANPR (Automatic Number Plate Recognition) cameras placed at the entrance and exit of the car park. These cameras monitor all vehicles entering and leaving and can verify if drivers have followed the parking rules for that space. They can also check whether payment has been made and if the vehicle has overstayed the time limit.
Outsourcing the management of a commercial car park requires trust and expertise. CACP will take the time to understand your needs and then work alongside you to achieve the desired outcome for your car park and, importantly, your customers. Even better, we install the technology for free. There are no costs for the landowner.
Technology & Operation
The system captures the vehicle’s number plate with a camera upon entry and exit. The software automatically detects parking events, accurately calculates the duration, and can handle pre-set authorisations or exceptions (e.g., for employees or guests)—all without physical barriers or tickets.
A barrier-free system ensures smooth traffic flow, reduces maintenance costs for clients, and is very user-friendly. Our customers benefit from lower operating expenses and optimised use of their parking spaces.
Yes. Our ANPR (Automatic Number Plate Recognition) technology can be easily integrated into existing parking areas with minimal construction work and customised to suit local conditions. Please contact us if you have questions about the specific features of your parking area.
Yes. We integrated parking ticket machines offer both cash and card payment options. These machines are connected to our cameras and management systems, ensuring that all transactions are automatically linked to ANPR (Automatic Number Plate Recognition) data.
Pay & Walk | Smart Parking
Yes. We offer mobile payments through popular third-party parking apps like RingGo. The app payment option can be used alongside the parking ticket machine or as a handy standalone alternative.
The installation of the technology is at no cost to the car park owner or operator. We installs the ANPR (Automatic Number Plate Recognition) cameras at no cost. We also provide our clients with access to our bespoke online technology, giving them complete oversight of their car park from their computer or laptop.
We handles appeals and complaints online via our website. If your vehicle was stolen, you will need to follow the usual appeal process and provide us with evidence of a police report. Simply click the orange Pay/Appeal a Parking Charge button at the top of the homepage to begin the process. To do this, you will need your car licence plate number and your PC reference number.
We aims to respond to appeals as quickly as possible. Appeals can take up to 21 days to be answered. However, your Parking Charge will be frozen in the system whilst your appeal is being considered. This means it will not progress to a higher price or to the debt process stage while you have an appeal lodged online. Always regularly check your junk folder for an answer to your appeal.
Data Protection & Legal Aspects
By entering the car parks, motorists agree to the data protection regulations and the general terms and conditions. The explanatory signs are located in numerous places throughout the car park so motorists can read them.
Yes, we are recognised and accredited by both official bodies in the UK, the BPA (British Parking Association) and the IPC (International Parking Community).
Benefits & Data Analysis
CACP manages the installation, maintenance, and technical support. This relieves the customer from technical administration and related costs.
Customers gain access to our Cloud Hub, our online platform that provides:
– Occupancy and utilisation rates
– Peak usage times
– Average parking durations
– Real-time data
This information helps optimise space usage, guide pricing decisions, and plan targeted management actions.
Yes. We also offer the option of monitoring by enforcement officers. Your car park can be regularly inspected to ensure compliance with the posted terms and conditions.
Yes. we has bespoke, high-tech software that it installs for its customers. This enables a range of performance reports to be accessed at the touch of a button. The client gains access to this software when they select Smart Parking as their chosen parking management supplier.
Installation & Support
Generally, the installation takes a few days to complete. Once the cameras are in place, we finish the software setup and run a quick test before going live.
Yes. Our experienced team is always ready to answer questions and resolve problems quickly. As a publicly listed company, we provide professional support and build long-term partnerships.